Frequently asked questions
Mobile App
Getting started
How to register (for new users)
-
Open the Blockkoin app on your phone and click “sign-up” -
Enter your email address, create a strong password for your Blockkoin account with a minimum of 8 characters (it should include letters, numbers and special characters like @, # or *) and then click “next” -
Fill in the affiliate code (that you were given by the person who referred you to Blockkoin), your name, your country, surname and click “next” -
A verification code will be sent to your email address. You should be ready to access your email to complete the sign-up process. As soon as you receive the verification code, click “continue” -
Enter the 6-digit code that you received in your email -
After your email is successfully verified, you will get access into the app immediately. The next time you want to use the app again, simply log in with your email address and Blockkoin password.
How to log into the Blockkoin App
-
Open the Blockkoin app on your phone and click “log-in”. -
Enter your email address and password for your Blockkoin account. -
You will be prompted to set a 4-digit pin that adds extra security to your account. Enter any four numbers of your choice that you can easily memorize. For a 24hr period, you will be able to log in using your pin without having to enter your email and password every time. -
When you’re logged in, use the menu bar at the top right and the tabs at the bottom to navigate through the exciting features of the app.
Two-Factor Authenticator
-
Download the 2FA app from the Play Store on your smartphone -
Then, log into your Blockkoin account via the app
-
Go to “Settings” (Icon bottom right of your screen) -
Click on “Two Factor Auth Settings” tab -
Activate the “Login” security setting by sliding the tab to the right -
Next, click on the “Setup” tab -
A QR-code will appear on your screen
-
Copy the code and paste it into your 2FA app on your phone -
The app will save your Blockkoin settings -
Blockkoin will ask for the security code that is displayed on the app -
Click “Save”
Depositing Money
-
Open the Blockkoin app and login. -
Click on the wallet icon at the bottom left of your screen and then click“Fiat”. -
Select the fiat you want to deposit (EUR, GBP, ZAR or USD) and click on the square deposit icon. -
Enter the amount you want to deposit and click “Submit”. -
Once your request to deposit has been successfully submitted, the next step is to wire the amount to Blockkoin.
-
Click the 3 bar menu on the top left of the app and select “Online Account Top-up” -
Under “Wire Transfer Payment Instructions”, you will find the banking details relevant to the fiat you want to deposit. This feature allows you to manually deposit the fiat currency of your choice from your bank to your Blockkoin account. -
Go to your banking platform and transfer the amount you wish to deposit into the relevant Blockkoin bank account. Please note that any deposit that amounts to more than £10,000 will require a source of funds check and will need to be cleared by Blockkoin’s compliance department. -
As soon as the transaction is processed, the money will automatically reflect in your Blockkoin account and you can start trading.
Depositing Cryptocurrencies
-
Open the Blockkoin app on your phone and log in with your details. -
Click on the wallet icon at the bottom of the screen. -
Select “Crypto” -
Choose the cryptocurrency that you want to deposit into your account (BTC, ETH, XRP or BK). -
Let’s say you want to deposit BTC – there are two icons next to the BTC symbol – the arrow icon (Transfer) and the four–block icon (Deposit). Select the four-block icon to make a deposit. -
Press OK. The system will generate a crypto wallet address. -
You can choose to either copy your unique BTC wallet address or simply utilize the QR-code on the page. -
Copy your unique BTC wallet address into the platform from where you are transferring the BTC. Alternatively scan the QR-code. Your funds will appear in your account in no time.
Buying BlockKoin
-
Open the Blockkoin app and log in with your details. -
Click the menu bar on the top left and select “Online Account Top-up”. -
Under“ Immediate Payments”, click on the flag representing the currency of your choice. You will find options to pay with either GBP, EUR, USD or ZAR. -
Fill in your contact information, location, referral ID and agree to the Terms & Conditions. -
Choose a pricing option. You can buy BK-Koin at a normal unrestricted price or at a discounted locked-away price. -
Add in the amount of koins you want to buy. Minimum purchase is 25 BK-Koins and maximum single purchase is 999 BK-Koins. -
Under Payment Information, enter your debit/credit card details. -
Then press the button marked “Go for it!” -
Congratulations! You have successfully purchased your BK-Koins. Your order is now complete and the funds will reflect immediately in your Blockkoin account.
Buying Bitcoin
-
Open the Blockkoin app on your phone and click “log-in”. -
Enter your email address and password for your Blockkoin account. -
Set a 4-digit pin for added security. -
At the bottom of your screen, select the Exchange button (centre button). -
Select the currency that you wish to buy (BTC, ETH, XRP or BK). As part of this exercise, we will select BTC. -
The next window is the BTC/USD page. Be sure to select “Market Order” in the top right corner. -
Here you have the option to choose the fiat currency that you want to buy the cryptocurrency with. It can be GBP, EUR or USD. As part of this example, we will select USD. -
Next, select how much USD you want to spend on BTC. By simply dragging the bar to your right, you can select the amount that you wish to spend. -
Click on the “Buy BTC” button at the bottom of the screen. -
A Summary page will appear on the next page titled “Review Order”. This page gives a breakdown of the total cost, total received, transaction fee and net amount received. Double-check to make sure your transaction is correct. -
Click on the “Buy BTC” button. -
Your order is complete and your account will be credited with the amount of Bitcoin you bought.
Withdrawing Fiat
-
Open the Blockkoin app on your phone and log in with your details. -
Click on the wallet icon at the bottom of the screen. -
Select “Fiat”. -
You have the option of withdrawing EUR, GBP, ZAR or USD to your bank account. -
Let’s say you want to withdraw GBP – there are two icons next to the GBP symbol – the arrow icon (Transfer/Withdraw) and the four-block icon (Deposit). Select the arrow icon. -
Next, you will be asked for your bank name, account name and account number. -
Once you have filled in your bank details, click “ok” and the system will transfer the funds into your bank account.
Desktop App
Getting Started
Open An Account
-
Go to www.blockkoin.io and click “Free sign-up” -
Enter your name, surname, email, country and create your 12-character Blockkoin password
-
Confirm your password and accept Blockkoin’s Terms and Conditions -
Enter the affiliate code you were given by the person who referred you to Blockkoin -
Click sign up -
In order to create a free Blockkoin account, you should have access to your email. Confirm your email address by entering the 6-digit verification code that will be sent to your email. -
When your email is confirmed, you can immediately log into your Blockkoin account using your email address and the Blockkoin password you created.
Know Your Client (KYC)
-
Prevents trading bots from manipulating the market and ensures customer identity.
-
Establish the nature of the client’s activities and reason for trading. This comes down to the legitimacy of the client’s funds. -
Ensures clients are not using the exchange for illegal activities such as money laundering and terrorism activities.
-
Personal Details (KYC Level 1)
-
Given Name -
Surname -
Country -
Email Address
-
House Name or Number and Street Name -
Middle Name -
Birthdate -
Phone Number -
Town or City -
State or Province -
Government-Issued Photo ID
-
IDCP Selfie -
Last 3 salary receipts -
Other certificate of income -
Utility Bills (less than 3 months old) -
Bank Statement (less than 3 months old) -
Tax bill (less than 3 months old) -
Rent Agreement (less than 3 months old)
Topping-up your account
-
Visit www.blockkoin.io and log in to your account using your email and password -
Click on the wallet icon in the left-hand bar and select “Fiat”. -
Choose the currency you want to deposit (GBP, EUR, USD or ZAR). -
Next, the system will show Blockkoin’s banking details that are relevant to the currency you wish to deposit. -
Insert the amount you wish to deposit and click “Submit”. -
After your deposit request has been successfully submitted, the next step is to visit your banking site and make an EFT payment to Blockkoin’s bank account. -
Once your payment has been received, your trading account will be automatically credited and a notification will be sent to your email address. Please note that due to bank procedures, it may take some time for the funds to reflect in our Blockkoin account.
Deposit Cryptocurrencies
-
Visit www.blockkoin.io and log in using your unique user name and password.
-
Click on the Wallet icon on the left side of your screen.
-
Select which cryptocurrency you would like to deposit into your Blockkoin account. Choose from BK-Koin, BTC, ETH and XRP. We will use ETH as an example.
-
The next screen will show “Deposit & Withdraw”. Select “Deposit”.
-
Ensure the system reads “Deposit: Ether”. Remember if you send or receive ETH to any other wallet besides an ETH wallet, your funds will be lost.
-
Click on “Generate Deposit Address”
-
Your ETH wallet address will appear and will look like this: 0xef17101282c1a069fc44817b08d4dbb98bc25d5f.
-
Click on “Copy Code” to copy the ETH wallet address. You can send this wallet address to the person who will be depositing ETH into your wallet. Alternatively, if you are depositing ETH from a different exchange or wallet, simply paste your ETH wallet address when prompted.
-
Alternatively, scan the QR Code to receive ETH. Once your deposit is sent to this address, your account will automatically update after the cryptocurrency network confirms your transaction.
-
Depending on the network speed, the ETH will reflect in your wallet shortly.
2FA
-
Download the 2FA app from the Play Store on your smartphone -
Then, log into your Blockkoin account -
Go to “Settings” -
Click on the “Security” tab -
Under 2-step verification, you will see a QR-code -
Use your phone to scan this QR-code in the 2FA app -
The app will save your Blockkoin settings -
Blockkoin will ask for the security code that is displayed on the app -
Click “Save”
Please note that this is a one-time code that is time sensitive. A new code will appear upon expiry of the old code.
Passwords
-
Log in to yourBlockkoinaccount -
Click on theSettings icon on themenu bar on the left side of your screen -
Under “Settings”, select“Security” -
Under “Security”, you will seea section “Change Password” -
Enter your email addressassociated with your accountin the space provided and click submit -
A 6-digit verification code will be sent to your email -
Enter the code you received in your email and create a new password (it should be at least 12 characters long, includingsomecapital letters, numbers and symbols like #, & or @) -
Type in your new password again to confirm it -
Click submit and your new password will be set.
Buying Blockkoin
-
Go toBlockkoin’s home page www.blockkoin.io and click “Payments”. -
Under “Immediate Payments”, click on the flagwhich represents the currency you want to pay with (British Pound, Euro, US Dollar or SA Rand). -
Fill in your contact information,locationand accept Blockkoin’s Terms & Conditions. -
Choose a pricing option. You can buy BK-Koinat a normal unrestricted price or at a discounted locked-away price. -
Enter the amount of BK-Koins you want to buy (minimum purchase is 25 Blockkoins and maximum single purchase is 999 Blockkoins). -
Then press the button marked “Go for it!” and follow the prompts from there. YourBlockkoinaccount will be credited as soon as you complete the payment.
Buying Bitcoin
-
Log in to your Blockkoin account on www.blockkoin.io -
Click on the “Transfer” button (two arrows) on the left side of your screen. -
Click on the down arrow to select the currency you wish to buy. In this case, we will demonstrate how to buy Bitcoin (BTC) with USD. -
The Market Overview tab gives you an indication of what the charts are like. These are live charts. -
The next tab, Order Book is an indication of how much Bitcoin is being offered to buy and sell at a given price. The red bars indicate the sellers while the green bars represent the buyers. -
The third tab, the Trade bar is important if you want to trade on the BTC/USD tab. -
Under the Trade bar, select “Market” from the scroll down menu. -
Under “Available To Trade”, you will see your USD balance. -
Next, indicate the amount of Bitcoin you want to buy in the “Amount To Buy” bar. -
The Transaction Summary will summarize how much Bitcoin you will be purchasing and at which price. Since you selected “Market”, you will be paying the market price. You may also select to buy per “Limit”. -
If you are satisfied with your order, click on the “Place Order” tab. -
Your Open Order will appear in the bottom right hand of your screen. When your order is filled, it will no longer appear as an Open Order. -
Congrats! You have successfully bought Bitcoin on Blockkoin!
Withdraw Cryptocurrencies
-
Visit www.blockkoin.io and log in using your unique user name and password.
-
Click on the Wallet icon on the left side of your screen.
-
Select which cryptocurrency you would like to withdraw from your Blockkoin account. Choose from BK-Koin, BTC, ETH and XRP. We will use ETH as an example.
-
The next screen will show “Deposit & Withdraw”. Select “Withdraw”.
-
Ensure the system reads “Withdraw: Ether”. Remember if you send or receive ETH to any other wallet besides an ETH wallet, your funds will be lost.
-
Next, wither enter the amount of ETH you want to withdraw.
-
Or, choose from withdrawing 25%, 50%, 75% or Max of your ETH holdings.
-
Enter the ETH wallet address to which you want to send the ETH.
-
The Blockkoin exchange conveniently provides you with information pertinent to your account such as: Amount, Minimum Amount, To Receive and the associated Fee.
-
If you are satisfied that the information you provided is correct, click on “Withdraw”.
-
The amount you are withdrawing will be deducted from your wallet and your balance updated.
Trading Blockkoin
Selling Blockkoin to buy Bitcoin
-
Log in to your Blockkoin account -
Click the Trade icon (the opposite arrows) on the menu bar on the left side of your screen -
Directly above the“Market Overview” section, you will see “Search Pairs” where you can type in BK/BTC and search for that pair. Alternatively, you can click the down arrow to see the list of available pairs and then select BK/BTC -
Under the“Trade”section, click Sell and then enter the amount of BK you want to sell. The “Transaction Summary” section below will show you the amount of BTC you are going to receive for the BK you are selling. -
Click the “Place Order” buttonand your transaction will be processed immediately.
Selling Bitcoin to buy Blockkoin
-
Log in to your Blockkoin account. -
Click the Trade icon (the opposite arrows) on the menu bar on the left side of your screen. -
Directly above the“Market Overview” section, you will see “Search Pairs” where you can type in BK/BTC and search for that pair. Alternatively, you can click the down arrow to see the list of available pairs and then select BK/BTC. -
Under the “Trade” section, click Buy and then enter the amount of BK you want to buy. The “Transaction Summary” section below will show you the amount of BTC it is going to cost you to buy BK. -
Click the “Place Order”button and your order will be processedimmediately.
Getting Paid in Blockkoin
-
BK-Koin can be easily converted into cash or other digital currencies such as Bitcoin, Ripple or Ethereum. -
Fast transaction speed. -
Low transaction costs. -
Transparent and trustworthy exchange platform. -
Gives users freedom over their funds.
-
Go to www.blockkoin.io and click “Free sign-up” -
Enter your name, surname, email, country and create your 12-character Blockkoin password -
Confirm your password and accept Blockkoin’s Terms and Conditions. -
Enter the affiliate code you were given by the person who referred you to Blockkoin. -
Click sign-up. -
In order to create a free Blockkoin account, you should have access to your email. Confirm your email address by entering the 6-digit verification code that will be sent to your email. -
When your email is confirmed, you can immediately log into your Blockkoin account where your BK-Koin payments will be deposited.
-
Log in to your Blockkoin account -
Click the Trade icon (the opposite arrows) on the menu bar on the left side of your screen. -
Directly above the “Market Overview” section, click the down arrow to see the list of available trading pairs and then select the cryptocurrency you want to trade your BK-Koins with. Let us use BK/BTC as an example. -
Under the “Trade” section, click Sell and then enter the amount of BK-Koins you want to sell. The “Transaction Summary” section below will show you the amount of Bitcoin you are going to receive for the BK-Koins you are selling. -
Click the “Place Order” button and your transaction will be processed immediately.
-
Log in to your Blockkoin account. -
Click the Trade icon (the opposite arrows) on the menu bar on the left side of your screen. -
Directly above the “Market Overview” section, click the down arrow to see the list of available trading pairs and then select the currency you want to trade your BK-Koins with. Let us use BK/USD as an example. -
Under the “Trade” section, click Sell and then enter the amount of BK-Koins you want to sell. The “Transaction Summary” section below will show you the amount of US dollars you are going to get for the BK-Koins you are selling. -
Click the “Place Order” button and your transaction will be processed. You can keep track of all your orders in the “Orders” section located at the bottom right of your screen.
-
Log in to your Blockkoin account. -
Click on the wallet icon on the bar to the left of your screen. -
Under “Wallets”, select “Fiat” -
Then click on the currency you want to withdraw (EUR, GBP, ZAR or USD) -
Under “Deposit & Withdraw”, click the withdraw option. -
Next, fill in your banking details and enter the amount you wish to withdraw. -
Finally, click the submit button and the system will transfer your money directly into your bank account. It really is that simple!
Blockkoin Fee Schedule
Blockkoin offers competitive, market-related trading fees on all cryptocurrencies listed on the exchange. Here is the Blockkoin Fee Schedule:
Blockkoin Deposit and Withdrawal Fees
Deposit Fee Withdrawal Fee
USD 0% 1%
GBP 0% 1%
EUR 0% 1%
ZAR 0% 1%
BTC 0% 1%
ETH 0% 1%
XRP 0% 1%
BK 0% 1%
Blockkoin Trading Fees
Buyer Taker Seller Taker Buyer Maker Seller Taker
BTC/USD 2% 1% 1% 1%
BTC/ZAR 2% 1% 1% 1%
BTC/EUR 2% 1% 1% 1%
BTC/GBP 2% 1% 1% 1%
ETH/BTC 2% 1% 1% 1%
ETH/USD 2% 1% 1% 1%
XRP/BTC 2% 1% 1% 1%
XRP/USD 2% 1% 1% 1%
XRP/ETH 2% 1% 1% 1%
BK/ETH 0% 0% 0% 0%
BK/BTC 0% 0% 0% 0%
BK/XRP 0% 0% 0% 0%
BK/USD 0% 0% 0% 0%
What is the difference between “Maker” and “Taker”?
A Maker (limit order) is a trader who attempts to buy lower than the current market price or sell higher than the current market price. These orders may not be executed immediately. The trader may have to wait until a buyer or sell accept their sale/buy price.
A Taker (market order) is when traders buy/sell coins at the current market price. These types of trades are usually executed immediately.
Why do the “Maker” and “Taker” fees differ?
Traditionally, Makers add liquidity to an exchange whilst Takers take away volume from the exchange’s order book.
Download the Blockkoin mobile app for free now on Google Play or App Store.